Without Placement, Refugees in Toronto Hotel Remain in Limbo

by Beatrice Paez in Toronto

It had been such a whirlwind process, Zuhir says of the journey that he and his family took earlier this year from Jordan — where they had lived as refugees for four years — to Canada.

Now that they’re here, Zuhir and his family are one of many that have yet to settle into a normal life in Canada. For now, they remain in a state of limbo, residing at the Toronto Plaza Hotel home and unsure of their next steps in the country.

The Syrian family of seven had been given a month’s notice by the Canadian government to settle their affairs in Jordan. They had no time to even sell their furniture, only to pack their things and leave.

But he has no regrets, says Zuhir, speaking through a translator. 

“Once it happens, you don’t want to lose your chance,” he says. “I’d rather lose the furniture than lose the chance to go to Canada.” 

But the haste in which they left also meant that there was no opportunity for an in-depth orientation on life in Canada, he says. 

He was told to expect a two-week stay at a hotel in Toronto. It’s now been about a month and a half, and they’re still unaware of when they might finally find a place to call their own.

Life at the hotel

Large families like Zuhir’s run into more difficulty when persuading landlords to take them on, explains Abubaker Bennsir, who works at the TARIC Islamic Centre

Settlement groups like COSTI Immigrant Services are currently overwhelmed with cases, which hobbles its ability to help refugees like Zuhir not only find permanent housing, but navigate their new country. 

[quote align=”center” color=”#999999″]“I’d rather lose the furniture than lose the chance to go to Canada.”[/quote]

Fortunately, TARIC, a convenient three-minute walk from Zuhir’s hotel, extended its community programming this year to help integrate Syrian refugees. It has opened its gym for the children to play soccer in and has held dinners and informal sessions on language training and Canadian culture. 

For Zuhir and his friend Diab-Bakora, visits to TARIC break up the routine of roaming the hotel. “It’s [usually] the restaurant, room and lobby,” says Zuhir, speaking of the places he visits on an average day.

As frustrated as they are that they haven’t quite settled yet, Diab-Bakora says the refugees are fortunate that the hotel is surrounded by a complex of shops, fast-food restaurants and a grocery store. There have also been organized trips to Harbourfront Centre and the Ontario Science Centre.

Experiencing the local community

When families meet with Dr. Paul Caulford, medical director of the Canadian Centre for Refugee and Immigrant Health Care (CRIHC), he advises them to seek out opportunities to get to know the city. 

Caulford says it can help them cope with the uncertainty of adjusting to an unfamiliar place. “I [tell them, I] want you out and about,” he says. “We’re trying to get them exercising, get them out.” 

Since they can’t just hop on the bus or subway in a city which they hardly know and whose language they can’t speak, the Islamic centre pairs families with mentors who help them understand how things work. They’re taught how to take public transit, go to a bank and shop at supermarkets, says Haroon Salamat, chairman of TARIC. 

[quote align=”center” color=”#999999″]For Zuhir and his friend Diab-Bakora, visits to TARIC break up the routine of roaming the hotel.[/quote]

There are other practical lessons. For instance, the children have had to learn that garbage is tossed in the can, not on the floor, says Salamat: “We’re using this opportunity to sensitize them to Canadian customs.”

Support from the mosque — which also welcomes Syrian Christian refugees — has given families “a level of comfort” and it has done much to boost their spirits, says Bennsir. 

“They thought they would be somewhere where nobody would understand them,” he comments. 

The centre has helped act as their translators and interlocutor. It has tried, for instance, to get the kitchen to prepare food that reminded the children of home. Some refugees have volunteered to cook occasionally, but staff had to politely decline because of health and safety considerations. 

Taking steps towards integration

Although most have not been vocal in their complaints, Salamat can sense that many refugees are anxious about moving forward, and the children are eager to enrol in school. 

Zuhir’s and Diab-Bakora’s children attend a school nearby, but they say they’re not formally integrated and that the school is more like a daycare because it doesn’t offer ESL training. 

Diab-Bakora is hopeful that once they secure housing, schooling won’t be an issue.

For children who have to overcome trauma, getting them back to school is the best approach to managing their PTSD, says Caulford. He’s met with a six-year-old boy who has been unable to speak since he witnessed the killing of his uncle in Syria. 

[quote align=”center” color=”#999999″]Salamat can sense that many refugees are anxious about moving forward.[/quote]

“[The way] to get the boy talking is to throw him [in] with a group of his peers in a classroom,” says Caulford. “That hasn’t happened yet for four weeks now. We’re frustrated with that.”

While many adults are still reluctant to confront the trauma they’ve endured by opening up to a counsellor or seeking treatment, Caulford notes that they’re much more willing to avail of the special clinic for their children. 

“They don’t want to get bogged down. They’re focused on getting food on the table,” he says. “It’s a defence mechanism. If we were to encourage [them] to come out now, we could really hobble their progress. They would start becoming more depressed.” 

In the meantime, places like the Islamic centre are focusing their efforts on providing another refuge for the Syrians while they wait.  

“The kids play a bit of soccer. We’re teaching them a few words in English,” Salamat says. “It keeps the kids out of mischief and running around aimlessly. We want them to feel that things are moving along.”

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